A strategic leadership opportunity to drive growth, operational excellence, and community presence across multiple territories — bridging field operations and executive leadership in a scaling organization.
About This Opportunity
A Role Built for Impact
The Regional Operations & Business Development Specialist is a high-impact role responsible for driving growth, operational discipline, and community presence across multiple territories. You will serve as the strategic bridge between field operations and executive leadership — ensuring consistent service delivery, strong referral pipelines, and scalable systems that support sustainable, long-term growth.
This is not a siloed position. You will own the full client lifecycle — from initial outreach and referral development, through onboarding, care delivery, and retention. If you thrive in a fast-paced, relationship-driven environment and love the challenge of building something meaningful, this role was made for you.
What Sets This Role Apart
- Multi-territory strategic ownership
- Direct path to executive leadership
- Community-first mission and culture
- Performance-based upside with base stability
- Meaningful impact on clients and families
Four Pillars of the Role
This position spans four interconnected areas of responsibility, each essential to regional success.
📈 Business Development
Build referral networks, generate leads, and grow market presence through strategic community outreach.
⚙️ Regional Operations
Oversee daily operations across territories, guiding teams to achieve performance and quality goals.
❤️ Client Experience
Drive onboarding excellence, retention strategies, and high-touch communication with families and partners.
📊 Strategy & Reporting
Collaborate with leadership on forecasting, KPI reporting, and regional growth planning.
Pillar One
Business Development & Market Growth
At the core of this role is a relentless focus on growth. You will design and execute regional strategies to increase client acquisition and revenue — building durable relationships with hospitals, rehab facilities, physicians, senior living communities, and other key referral partners.
Beyond relationship management, you will actively represent the brand in the community: attending networking events, leading outreach initiatives, and identifying emerging market opportunities to support territory expansion.
Develop & Execute Regional Growth Strategies
Build Referral Partner Relationships
Lead Community & Networking Events
Manage CRM Pipeline & Conversion Tracking
Identify New Market Opportunities
Pillar Two
Regional Operations Management
Day-to-Day Oversight
Ensure consistency in service delivery, staffing, and client satisfaction across all assigned territories.
Team Guidance & Support
Coach Client Care Managers, Staffing Coordinators, and office teams toward performance excellence.
Key Metrics Monitoring
Track client hours, caregiver utilization, retention rates, and service quality benchmarks.
Compliance & Process Improvement
Ensure adherence to company policies and identify inefficiencies to implement scalable solutions.
Pillar Three
Client Experience & Retention
Lifecycle Ownership
From the moment a client is onboarded through the entirety of their care journey, this role holds accountability for quality, satisfaction, and longevity. You will be the escalation point, the relationship champion, and the retention driver — all in one.
High-Quality Onboarding & Care Plan Execution
Ensure every new client receives a seamless, well-coordinated start to their care experience.
Proactive Issue Resolution
Support teams in resolving concerns and escalations quickly and empathetically.
Satisfaction Monitoring & Follow-Up
Conduct regular check-ins and track satisfaction data to continuously improve service delivery.
Pillar Four
Strategic Planning & Reporting
This role has a seat at the table. You will collaborate directly with executive leadership on regional forecasting, goal setting, and growth strategy — translating field-level insights into actionable intelligence.
Performance Analysis
Analyze KPI data to identify trends, risks, and growth opportunities across territories.
Regional Forecasting
Partner with leadership on territory planning, revenue forecasting, and strategic goal alignment.
Executive Reporting
Deliver regular, data-driven reports on growth metrics, operational performance, and market conditions.
Systems & Initiative Rollout
Support implementation of new tools, platforms, and company-wide operational initiatives.
Qualifications & Requirements
Education & Experience
Healthcare Administration, Marketing, or related field (preferred)
3–5+ years of experience in operations, business development, or healthcare / home care leadership
Proven track record of driving growth and managing multiple priorities or locations simultaneously
Experience with CRM systems and operational platforms — ClearCare or similar preferred
Reliable transportation and willingness to travel within the assigned region
Key Competencies
Strategic Thinker, Strong Executor
Relationship-Driven & Community-Focused
Operationally Disciplined & Detail-Oriented
Complex Problem-Solver
Adaptable in Fast-Paced Environments
Compensation & Benefits
We invest in the people who invest in our mission. This role offers a competitive, well-rounded package designed to reward performance and support long-term career growth.
Competitive Base Pay
Market-aligned compensation commensurate with experience and regional scope.
Performance-Based Bonuses
Incentive pay tied directly to regional growth metrics and KPI achievement.
Mileage & Travel Support
Full mileage reimbursement for regional travel within your assigned territories.
Competive Benefits Package
PTO, and additional benefits to support your wellbeing.
Career Growth Opportunities
Clear advancement pathways within a scaling, mission-driven organization.
Why This Role Matters
This role is critical to scaling operations while maintaining the high standards of care and service that families depend on.
The Regional Operations & Business Development Specialist is not just a job title — it is a meaningful leadership position at the intersection of business growth and human impact. By building strong referral relationships, guiding operational teams, and championing client experience, you directly shape the quality of care delivered to families across the region.
For the right candidate, this role offers a rare combination: strategic autonomy, community connection, and a direct line to executive leadership. If you are driven by both results and purpose — and you want to build something lasting — we want to hear from you.
Regional Operations & Business Development Specialist