HOW I HELP
When a parent's health changes, the whole system starts talking fast — doctors, discharge planners, benefit offices, forms with small print. My job as a Board Certified Patient Advocate is to slow it all down, sit with your family, and translate it into plain words. My guidance is free and independent, built on more than ten years of walking this road with Permian Basin families.
Is this you?
How I work
We sit down — in person or on the phone — and you tell me everything, from the beginning. Not just the diagnosis of the week, but the family, the distance, the money worries, the thing that keeps you up at night. I listen until I understand.
Then I lay out what I see: the benefits, programs, and community help that may fit your family's situation. In plain words, one page at a time — so you can finally see the whole board instead of one square.
The system answers differently when someone knows what to ask. I'll sit beside you on the phone or in the meeting, help you ask the right questions, and teach you the ones to ask next time. And when a question is truly medical, legal, or financial, I point you straight to the qualified people who should answer it.
Situations change — a fall, a discharge, a new diagnosis. You don't start over with a stranger. You call me, I already know the story, and we pick up right where we left off.
What's included
My guidance costs your family nothing and answers only to your family's best interest. I'm Kendall Warren, BCPA · CSA — a neighbor, not a call center, serving the Permian Basin, West Texas & Southeastern New Mexico.
(432) 901-6465Yours to keep
You don't have to wait for a phone call to get your bearings. The free Guide is open all night: the resource directory lists real help across West Texas and Southeastern New Mexico, and if you're standing in a hospital hallway right now, start with the urgent page — it will walk you through the next hour.
Honest answers
An advocate sits on your family's side of the table. I listen to the whole story, translate what the system is telling you, help you ask the questions nobody else asks, and connect you to help you didn't know existed. I'm not a doctor, a lawyer, or a financial advisor — when a question belongs to one of them, I say so plainly and point you to qualified help. Senior Source Guide is a free community service, independent and veteran-supported.
BCPA stands for Board Certified Patient Advocate — a national certification for people who do this work. In plain words, it means advocacy isn't a side interest for me. I hold that certification along with the Certified Senior Advisor (CSA) designation, and I've spent more than ten years doing this for families in the Permian Basin. You're not getting a well-meaning volunteer reading from a pamphlet; you're getting someone who knows the terrain.
Earlier than you think. The best time is the first moment you feel lost — before the crisis, while there's still room to plan. But there is no too late: families call me from hospital waiting rooms all the time, and we start right where they are. It costs nothing to talk. Call me at (432) 901-6465 or write hello@seniorsource.guide, and we'll figure out the next step together.
You don't have to know the right questions before you call — finding them together is the whole point.
